Order Information

Ordering

Orders can be placed online, by email, by phone or by Fax. 

  • Online: Easiest and fastest way to order. Orders can be placed without registering for an account. However, we recommend you sign up for an account to receive the best pricing and check your order status.
  • Email your P.O. to info@tenovapharma.com.  If you are placing a P.O. for the first time, please complete the credit application form and send it back to us so we can pre-approve your organization and process orders.
  • Phone: +1 (858) 866-8774 from 9:00am to 5:00pm Pacific Time (USA)
  • Fax orders to +1 (858) 777-3406.                                                                                   

Payment Methods

We accept the following payment methods:               

  • Credit cards (Visa, MasterCard, American Express, Discover). Credit card payments can be done online. Credit card details can also be provided by phone, or fax. 
  • Checks For US customers only. 
  • Automated clearing house (ACH)     
  • Wire transfer Wire transfer instructions will be provided upon request.                                   

Shipping

We can ship with various carriers.  Shipment rates are calculated online during checkout. 

For international shipping, you are welcome to use your own FedEx or UPS account for a smoother customs process.  Please be aware that international customers are responsible for applicable duty and taxes of their purchases.