Refund policy

Returns

The Buyer shall inspect goods immediately on receipt and inform the Seller of any shortage, damage or quality problem within 5 days. If the Buyer fails to do so, such Products shall conclusively be deemed to conform to the terms and conditions hereof and to have been irrevocably accepted by the Buyer.  All returns must be authorized by the Seller and may be subject to a restocking charge.  All items approved for return must be in unused and resalable condition. They must be returned within 30 days of Buyer's receiving them.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tenovapharma.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.